Any unused items can be returned for a refund within 7 days of delivery.
We must receive notification of the your wish to return an unwanted item within 7 days of delivery.
We must receive the unwanted item within 7 days of being notified of your wish to return the item.
The customer is responsible for returning items to us. We are unable to arrange pickups for unwanted items. (Please ensure your items are packed correctly and sent via recorded delivery as we cannot be held responsible for goods damaged or lost in transit.)Please note that if the item has already been shipped from our warehouse, a €5 handling charge will also apply, i.e. you will not be refunded the shipping charge.When the item arrives back at the warehouse it must be totally unopened and in a resalable condition. This includes baby gates, fireguards and playpens these items cannot be returned if opened at all. We strongly recommend to our customers to double check their measurements for these items as later if the item doesn’t fit we cannot accept a return if the packaging seal has been broken.We process refunds daily. However please not that it can take up to 5 working days for the refund to show up on your statement due to the banks processing time.